Applications & business systems
Assessing solutions against business requirements, maintaining application environments, and configuring B2C/B2B products, provisioning profiles, and business rules.
01 / INTRODUCTIONGX
About me.
Connecting business needs
with better systems.
I’m George, a Senior Application Specialist at Cablenet, based in Nicosia, Cyprus. I work across business requirements, application delivery, testing, and process improvement to help systems support the people who rely on them.
My career has grown from customer and technical support into training, quality assurance, and business applications. Today, I coordinate business users, developers, testers, and vendors, supporting projects from requirements and system configuration through testing, release, and issue resolution.
SystemsAligned with business needs
QualityThrough structured testing
ProgressThrough better processes
02 / WHAT I BRING
My expertise.
Bringing business requirements, application delivery, and quality together.
Project coordination & analysis
Gathering requirements, preparing change proposals, and coordinating internal teams, vendors, developers, and business users to deliver project objectives.
Testing & quality assurance
Planning and executing system and user acceptance testing, with skills across regression testing, test automation, and web, mobile, and API testing.
Process improvement & automation
Mapping workflows, maintaining process and user documentation, and supporting operational improvement with workflow automation and Microsoft Power Automate.
Tools & supporting skillsExcel · Data analysis · Training
03 / MY JOURNEY
Experience.
A career at Cablenet spanning customer support, service quality, and business applications.
Senior Application Specialist
Assess technical and business solutions, gather requirements, and prepare proposals for system changes. Maintain application environments and documentation, coordinate implementation and testing, develop and execute system and UAT plans, and support change control and releases. Manage assigned projects, support requests, B2C/B2B product catalogues, and provisioning business rules.
Senior Quality Assurance Consultant
Coordinated Quality Assurance and Training operations during manager absences. Collaborated on training programmes, prepared performance evaluation reports, and managed UAT and quality control for products, services, and software updates before release. Coordinated testing stakeholders to meet defined quality requirements.
Training & Quality Control Administrator
Supported training programmes, conducted monthly quality evaluations, and provided structured individual feedback to Call Centre and Technical Support agents. Coordinated quality control, prepared performance reports, and managed subscriber complaints and suggestions.
Training, Quality Control &
Product Development Administrator
Designed training programmes with management, configured new retail and business services, and contributed to offer definitions and competitor analysis. Documented processes across departments and coordinated investigation and resolution of subscriber complaints.
Technical Support Agent
Resolved technical issues across television, internet, and telephony for retail and business subscribers. Coordinated with customer IT departments on network configuration and handled technical enquiries by telephone and email.
Call Center Agent
Supported retail and business subscribers with technical enquiries and issue resolution across television, internet, and telephony services.
04 / FOUNDATIONS
Always learning.
2008 — 2010
Bachelor’s degree in Applied Multimedia
University of Nicosia
2004 — 2008
Diploma in Multimedia Computing
Intercollege, Nicosia
Selected professional development +
- Train the Trainer 2017
- Process development & documentation · PwC Cyprus 2017
- Risk assessment best practices · PwC Cyprus 2017
- Organisation and Management 2016
- Supervisor & Call Center Manager Development 2015
- Customer Service During an Economic Crisis 2014
- Excellent Customer Service 2013
05 / THE OTHER SIDE
Beyond work.
Creativity, curiosity, and a good reason to step away from the everyday.
Photography ↗Digital art ↗PC gaming ↗Cooking ↗
LanguagesGreek (native) / English
06 / GET IN TOUCH
Let’s connect.
Good conversations.
New possibilities.
For professional opportunities, collaborations, or a conversation about business systems, application delivery, testing, and process improvement.
xenophontosgeo@gmail.com ↗Connect on LinkedIn ↗ NICOSIA, CYPRUS